Sales Policy
Effective Date: January 9, 2025
At MiVasonali, we strive to provide high-quality home furniture and exceptional customer service. This Sales Policy outlines the terms and conditions that govern the sale of products on our website, mivasonali.com, ensuring that your shopping experience is smooth and hassle-free. Please read the following carefully before making a purchase.
1. Product Availability and Pricing
Product Availability: All products listed on mivasonali.com are subject to availability. We make every effort to ensure that our inventory is up to date, but items may become unavailable due to high demand or inventory discrepancies. In the event that an item is out of stock, we will notify you as soon as possible.
Pricing: All prices listed on the website are in USD (U.S. Dollars) and are subject to change without notice. We reserve the right to correct any pricing errors on the website, and pricing adjustments will be made accordingly. The price you pay for your order will be the price listed on the website at the time of checkout.
Promotions and Discounts: From time to time, we may offer promotions, discounts, or coupon codes. These offers are subject to specific terms and conditions, which may include expiration dates, product exclusions, or minimum order amounts. Only one discount or promotional code can be applied per order unless otherwise stated.
2. Order Process
Order Confirmation: After you place an order, you will receive an email confirming your order details, including the items purchased, shipping address, and estimated delivery date. This is not an acceptance of your order but an acknowledgment that we have received it.
Order Acceptance: Orders are considered accepted only when we confirm the shipment of your products. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases where there are payment processing issues or inaccuracies in the information provided.
Payment Methods: We accept various forms of payment, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods. Payment must be made in full at the time of purchase. All transactions are processed securely through trusted third-party payment gateways.
Order Modifications: Once an order is placed, changes or cancellations may not be possible due to the speed with which our fulfillment team processes orders. If you need to modify your order, please contact us immediately at info@mivasonali.com, and we will do our best to accommodate your request before shipment.
3. Shipping and Delivery
Shipping Locations: We currently offer shipping within the United States. If you require international shipping, please contact us at info@mivasonali.com for more information and shipping rates.
Shipping Fees: We offer free standard shipping on most products. For expedited shipping options, additional charges may apply. You will be able to review your shipping costs before completing your order.
Delivery Timeframes: Delivery times may vary depending on your location and the availability of the product. Typically, orders are delivered within 5-7 business days for standard shipping. Expedited shipping options are available for faster delivery. Please note that delivery times are estimates, and delays may occur due to weather, holidays, or unforeseen circumstances.
Shipping Damage: If an item arrives damaged, please contact us immediately at info@mivasonali.com. We will work with you to resolve the issue, whether that involves a replacement, repair, or refund. Be sure to inspect your products upon arrival and report any damage within 48 hours.
4. Returns and Exchanges
At MiVasonali, we want you to be completely satisfied with your purchase. If you’re not happy with your product, you can return or exchange it within 30 days of receipt. Please refer to our Refund and Returns Policy for detailed information on how to process a return or exchange.
Non-Returnable Items: Certain items, such as custom-made products, bedding, or personalized items, may not be eligible for return. Please check the product details to ensure the item is eligible for return before making your purchase.
Return Process: To initiate a return, please contact our customer service team at info@mivasonali.com. After reviewing your return request, we will provide you with instructions and a prepaid shipping label, if applicable.
5. Warranty and Product Quality
We stand behind the quality of our products. If you encounter any issues with defects or malfunctions, please contact us for assistance. Most of our products are covered by a limited warranty, which protects against manufacturing defects for a period of 1 year from the date of purchase.
6. Limitation of Liability
MiVasonali is not responsible for any damages or injuries that result from the use or misuse of products purchased from our website. Our liability is limited to the value of the product purchased. We do not accept liability for indirect, incidental, or consequential damages.
7. Changes to the Sales Policy
We may update this Sales Policy from time to time. Any changes will be posted on this page, and the Effective Date will be updated. We encourage you to review this policy periodically to stay informed about our sales practices.
8. Contact Us
If you have any questions about our Sales Policy, please contact us:
Email: info@mivasonali.com
Phone: (508) 694-7510
Address: 17 Myrtle Rd, Dennis Port, Massachusetts (MA), United States