Shipping Policy

Effective Date: January 9, 2025

At MiVasonali, we aim to make your shopping experience as seamless as possible. Our shipping policy outlines everything you need to know about shipping options, costs, delivery times, and more. Please read through the details below to understand how we handle shipping for your orders placed on mivasonali.com.

1. Shipping Locations

We currently offer domestic shipping within the United States. We do not ship internationally at this time. If you are located outside the U.S. and would like to place an order, please contact us at info@mivasonali.com, and we may assist with shipping arrangements.

  • Shipping Areas: We deliver to all U.S. states, including Alaska and Hawaii, as well as U.S. territories.

  • International Shipping: At this time, we do not offer international shipping. We encourage international customers to monitor our website for updates regarding future shipping options.

2. Shipping Methods and Costs

  • Standard Shipping: We offer free standard shipping on most items, which generally takes between 5-7 business days. This is our most economical option, and tracking information will be provided.

  • Expedited Shipping: For faster delivery, we offer expedited shipping options at an additional cost. Expedited shipping typically takes 2-3 business days. The exact rate for expedited shipping will depend on the delivery address and the weight of the items in your order.

  • Same-Day Shipping: We offer same-day shipping for orders placed before 12:00 PM EST, depending on product availability and shipping carrier restrictions. This service is available for a small fee, and the order must be placed on a business day.

  • Shipping Charges: While standard shipping is free, expedited and same-day shipping options will incur additional charges based on the size and weight of the order, as well as the delivery address. You can view your shipping charges before completing your checkout.

3. Order Processing Time

  • Processing Time: After you place your order, it will typically take 1-2 business days to process. During peak seasons or promotional periods, processing may take a little longer. We will notify you via email if there is any significant delay in processing.

  • Order Confirmation: Once your order is processed, you will receive an email with your order details and a tracking number. You can use this tracking number to check the status of your shipment.

  • Backorders and Out-of-Stock Items: In the rare event that an item in your order is out of stock or on backorder, we will notify you via email. You will have the option to wait for the product to become available, select an alternative item, or cancel the order for a full refund.

4. Delivery Times

  • Estimated Delivery: Delivery times will vary depending on the shipping method selected, your location, and product availability. Standard shipping typically takes between 5-7 business days, while expedited shipping will reduce delivery times to 2-3 business days.

  • Carrier Delays: While we strive to ensure timely delivery, please note that shipping carriers (such as USPS, UPS, FedEx) may experience delays, especially during holidays or periods of high demand. We are not responsible for such delays.

5. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes. Please ensure that you provide a valid street address when placing your order.

  • Restricted Items: Certain items may have restrictions on shipping due to their size, weight, or nature. If this applies to your order, we will inform you and provide alternative solutions.

6. Shipping Insurance

  • Shipping Insurance: For added peace of mind, we offer shipping insurance on all orders. This covers your order in case of damage or loss during transit. If you choose not to purchase insurance, we are not responsible for any damage or loss that occurs once the package leaves our warehouse.

7. International Shipping (Coming Soon)

Currently, we do not offer international shipping. However, we are working on expanding our services and may offer international delivery in the future. Please subscribe to our newsletter to receive updates about new shipping options.

8. Lost or Damaged Shipments

  • Lost Shipments: If your order is lost in transit, please contact us immediately. We will work with the carrier to investigate and resolve the issue. If the package is confirmed lost, we will either reship the items or offer a full refund, depending on the circumstances.

  • Damaged Shipments: If your order arrives damaged, please contact us within 48 hours of receiving the item. We will require photos of the damaged product and packaging for processing a replacement or refund.

9. Contact Us

If you have any questions or concerns about our shipping policy or your order, please reach out to us:

  • Email: info@mivasonali.com
  • Phone: (508) 694-7510
  • Address: 17 Myrtle Rd, Dennis Port, Massachusetts (MA), United States